Frequently Asked Questions(FAQs)
We offer a variety of tours including wildlife safaris, cultural tours, city excursions, mountain climbing adventures, beach holidays, and custom-tailored packages to suit individual preferences. Whether you’re interested in exploring the Maasai Mara, climbing Mount Kenya, or relaxing on the beaches of Mombasa, we have a tour that meets your needs.
Booking a tour is simple and convenient. You can book directly through our website by selecting your desired package, dates, and number of travelers. Alternatively, you can contact our customer service team via phone or email for personalized assistance.
Each tour package varies, but generally, our packages include accommodation, meals, transport within the destination, park entry fees, and guided tours. Detailed inclusions are provided in each package description on our website.
Yes, we specialize in creating bespoke travel experiences. Whether you have a specific destination in mind or want to mix different activities, our team will work with you to design a tour that matches your interests and budget.
Our cancellation policy depends on the specific tour and timing of the cancellation. Generally, cancellations made 30 days before the tour date receive a full refund. Cancellations made within 14 days may incur a fee. Please refer to our full cancellation policy for more details.
We accept various payment methods including credit/debit cards, bank transfers, and mobile payments through platforms like M-Pesa. You can also pay in cash at our office in Nairobi.
Yes, we highly recommend that all travelers obtain comprehensive travel insurance that covers trip cancellations, medical emergencies, and other potential risks. While we do our best to ensure a safe and smooth journey, insurance provides an additional layer of protection.
Packing recommendations vary depending on the type of tour. Generally, we suggest bringing comfortable clothing, sturdy footwear, sunscreen, a hat, a camera, and any personal medication. For safaris, neutral-colored clothing is advisable. We provide a detailed packing list with each tour confirmation.
Safety is our top priority. We work with experienced guides and drivers, and we follow strict safety protocols to ensure the well-being of our guests. Additionally, we stay informed about the latest travel advisories and adjust our itineraries as needed to avoid any potential risks.
Our guides are fluent in English and Swahili. We can also arrange for guides who speak other languages upon request to ensure you have a comfortable and informative experience.
Yes, we can accommodate a variety of dietary requirements, including vegetarian, vegan, gluten-free, and halal options. Please inform us of your needs when booking your tour, and we will make the necessary arrangements.
